For Providers

Contact Information

ADMINISTRATION AND GENERAL INFORMATION

Main Line: 727-548-1439

Toll Free: 855-224-3527

Main Office: 2536 Countryside Blvd., Suite 500 | Clearwater, FL 33763

Hours of Operation: M-F, 8am – 5:00pm; kiosks open until 4:30pm

CHILD CARE RESOURCE & REFERRAL (CCR&R)

727-400-4411

FAMILIES

727-400-4411

ELIGIBILITY FAX

727-400-4486 or 727-400-4487

CHILD CARE PROVIDERS

SR Provider Contracts: 727-400-4417

VPK Provider Contracts: 727-400-4417

Provider Contracts Fax: 727-400-4472

Certi?cate Voucher Fax: 727-545-7538

CCR&R Provider Updates: 727-400-4419

Reimbursement Fax: 727-400-4472

Provider Portal Helpdesk: 727-400-4474

Provider Services Department: 727-400-4461

Provider Services Fax: 727-400-4472

Professional Development: 727-400-4431

Inclusion Warm Line: 727-545-7536

Complaint Line: 727-400-4495

PROVIDERS REIMBURSEMENT

Provider Name Reimbursement Staff Name Reimbursement Staff # & Email
1 – COL Firouzeh Saffari 727-400-4448 fsaffari@elcpinellas.org
COM – KIDZ Bre Keene 727-400-4476 or kkeene@elcpinellas.org
KIN – R Adam Jetmore 727-400-4462 or ajetmore@elcpinellas.org
S – ZZ excluding YMCAs Marva Florence 727-400-4477 or mflorence@elcpinellas.org
YMCA SACC & YMCA Suncoast Kathy Disney No phone # at this time kdisney@elcpinellas.org
All VPK Providers 1 – Z Karen Keene 727-400-4476
kkeene@elcpinellas.org
Rhonda Collier,
Reimbursement Supervisor
727-400-4475
rollier@elcpinellas.org

Reimbursement Fax: 727-400-4472

Report Suspected Fraud: 727-400-4458 or report suspected fraud online**Please note that all calls may be monitored or recorded**

 

2536 Countryside Blvd Suite 500, Clearwater, FL 33763

Hours of Operation: M-F, 8:00am – 5:00pm

Processes and Procedures


A. Placements

I. General: 

  1. Appointment Phone Script and Process
  2. Placement 30-30 Plan
  3. Browsing
  4. Keying Placements
  5. Sib-Adds
  6. Interview Flow
  7. Terms and Conditions in the Family Portal Account


II. Waitlist:


III. CCAA Process:


B. Enrollments


C.
Redeterminations

I. Processing Redeterminations: 


II. Rejections for Redeterminations:


III. Other/General Redetermination Information:


D. Reestablishment Periods/Reviews


E. Transfers


F. Suspended Enrollments


G. Coalition Transfers


H. Social Security


I. SR Plus-Local Funding

Annual Report

Annual Report