We’re Here For You

Drop us a line. Our support staff is here to answer any question you might have about services, providers, applications, and more. We look forward to hearing from you!

ELC PINELLAS IS HERE 4 YOU!
We are committed to our mission to Engage, Inspire and Elevate families and child care providers. Contact us below to speak to one of our
child care specialists about our services and programs.

To prevent the spread of COVID-19, please read our
current guidelines to keep our families and staff safe.

  • Please call the ELC office (727-400-4411) to schedule an eligibility appointment.
    All Locations: Three Families are allowed in the lobby/waiting area at a time.
  • Self-service kiosk – Families may use the self-service kiosk to upload documents on a limited basis.
  • Social distancing – Guest must stay a safe distance (at least 6 feet apart) from other individuals. Lobby capacity will be limited.
  • Practice respiratory etiquette – Cover coughs and sneezes with a tissue or inner elbow.
  • Avoid touching your face – particularly eyes, nose and mouth with hands.
  • Use hand sanitizer – Whenever it is not possible to wash your hands, please use one of the designated hand sanitizer stations throughout the office/building.
Contact Us

Main Office

2536 Countryside Blvd Suite 500, Clearwater, FL 33763
Lobby Hours
Monday-Friday: 8:00 a.m. – 5:00 p.m.
Kiosks close at 4:30pm

Lealman Office

3815 43rd St. North Building 8, St. Petersburg, FL 33714
Lobby Hours
Monday-Thursday: 8:00 a.m. – 5:00 p.m.
Friday: 4:30p.m.
Kiosks close at 4pm
South County Office

3420 8th Ave S, St. Petersburg,
FL 33711 

Lobby Hours 

Monday-Friday: 8:00 a.m. – 4:30 p.m.
Kiosks close at 4:00pm

ADMINISTRATION AND GENERAL INFORMATION

Main Line: 727-548-1439

Toll Free: 855-224-3527

Main Office: 2536 Countryside Blvd., Suite 500 | Clearwater, FL 33763

Hours of Operation: M-F, 8am – 5:00pm; kiosks open until 4:30pm

CHILD CARE RESOURCE & REFERRAL (CCR&R)

727-400-4411

SCREENING AND INTERVENTION 

727-400-4454
For ASQ Questions/Concerns: 727-400-4452

ELIGIBILITY FAX

727-400-4486 or 727-400-4487

PROVIDER SERVICES: 

SR Provider Contracts: 727-400-4417

VPK Provider Contracts: 727-400-4417

Provider Contracts Fax: 727-400-4472

Certificate Voucher Fax: 727-545-7538

CCR&R Provider Updates: 727-400-4419

Provider Portal Helpdesk: 727-400-4474

Provider Services Department: 727-400-4461

Provider Services Fax: 727-400-4472

Professional Development: 727-400-4431

Inclusion Warm Line: 727-545-7536

Complaint Line: 727-400-4495

PROVIDERS REIMBURSEMENT

Provider Name Reimbursement Staff Name Reimbursement Staff: Phone Number & Email
1 – BR, CA – CE, ALL CITY RECEREATION SITES Firouzeh Saffari 727-400-4448 or fsaffari@elcpinellas.org
BU – BY, CH, CO – KIDDIE Bre (Subrenia) Ferguson 727-400-4421 or sferguson@elcpinellas.org
KIDDIN – PRE, EXCLUDING KINDERCARE SITES Adam Jetmore 727-400-4462 or ajetmore@elcpinellas.org
KINDERCARE SITES, ALL R CLUB SITES, & ALL YMCA SITES Melissa Russ and Rhonda Collier 727-400-4443, mruss@elcpinellas.org
PRI – Z, EXCLUDING YMCA SITES Marva Florence 727-400-4477 or mflorence@elcpinellas.org
# – K Tanya Burbee tburbee@elcpinellas.org, 727-400-4438
L – Z Karen Keene kkeene@elcpinellas.org,727-400-4476
Reimbursement Supervisor Rhonda Collier 727-400-4475 or rcollier@elcpinellas.org

Reimbursement Fax: 727-400-4472

Report Suspected Fraud: 727-400-4458 or report suspected fraud online here.

**Please note that all calls may be monitored or recorded.**

 

2536 Countryside Blvd Suite 500, Clearwater, FL 33763

Hours of Operation: M-F, 8:00am – 5:00pm

Processes and Procedures


A. Placements

I. General: 

  1. Appointment Phone Script and Process
  2. Placement 30-30 Plan
  3. Browsing
  4. Keying Placements
  5. Sib-Adds
  6. Interview Flow
  7. Terms and Conditions in the Family Portal Account


II. Waitlist:


III. CCAA Process:


B. Enrollments


C.
Redeterminations

I. Processing Redeterminations: 


II. Rejections for Redeterminations:


III. Other/General Redetermination Information:


D. Reestablishment Periods/Reviews


E. Transfers


F. Suspended Enrollments


G. Coalition Transfers


H. Social Security


I. SR Plus-Local Funding

Annual Report

Annual Report