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Engage. Inspire. Elevate.

We are committed to helping all families have access to quality early learning opportunities to ensure children enter kindergarten ready to succeed.

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School Readiness Program

Are child care costs becoming a burden? School Readiness Scholarships may be able to help you. All-day options are available for families who are eligible.

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Voluntary PreKindergarten ( VPK )

Sign-up for Florida’s FREE VPK to ensure your child is ready for kindergarten and life. All-day options are available for families who are eligible.

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Child Care Resource and Referral

We can help you find high-quality child care and
other resources in your area. Get your FREE listing today!

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Child Care Careers Board

Thought about a career in the child care industry? Check out our Community Jobs page highlighting great opportunities throughout Pinellas County.

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Professional Development

We offer programs and incentives to child care providers to help advance their professional goals and education while they work.

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Director's Cafe

Join us for after lunch networking, strategy building and
in-service training with your peers. Open to all Directors!

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What we invest in our community today can shape the lives of tomorrow. Your gift can create a bright future for a child.

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We’re Here For You

Drop us a line. Our support staff is here to answer any question you might have about services, providers, applications, and more. We look forward to hearing from you!

We are committed to our mission to Engage, Inspire and Elevate families and child care providers. Contact us below to speak to one of our
child care specialists about our services and programs.

To prevent the spread of COVID-19, please read our
current guidelines to keep our families and staff safe.

  • Please call the ELC office (727-400-4411) to schedule an eligibility appointment.
    All Locations: Three Families are allowed in the lobby/waiting area at a time.
  • Self-service kiosk – Families may use the self-service kiosk to upload documents on a limited basis.
  • Social distancing – Guest must stay a safe distance (at least 6 feet apart) from other individuals. Lobby capacity will be limited.
  • Practice respiratory etiquette – Cover coughs and sneezes with a tissue or inner elbow.
  • Avoid touching your face – particularly eyes, nose and mouth with hands.
  • Use hand sanitizer – Whenever it is not possible to wash your hands, please use one of the designated hand sanitizer stations throughout the office/building.
Contact Us

Main Office

2536 Countryside Blvd Suite 500, Clearwater, FL 33763
Lobby Hours
Monday-Friday: 8:00 a.m. – 5:00 p.m.
Kiosks close at 4:30pm

Lealman Office

3815 43rd St. North Building 8, St. Petersburg, FL 33714
Lobby Hours
Monday-Thursday: 8:00 a.m. – 5:00 p.m.
Friday: 4:30p.m.
Kiosks close at 4pm
South County Office

3420 8th Ave S, St. Petersburg,
FL 33711 

Lobby Hours 

Monday-Friday: 8:00 a.m. – 4:30 p.m.
Kiosks close at 4:00pm


Main Line: 727-548-1439

Toll Free: 855-224-3527

Main Office: 2536 Countryside Blvd., Suite 500 | Clearwater, FL 33763

Hours of Operation: M-F, 8am – 5:00pm; kiosks open until 4:30pm




For ASQ Questions/Concerns: 727-400-4452


727-400-4486 or 727-400-4487


SR Provider Contracts: 727-400-4417

VPK Provider Contracts: 727-400-4417

Provider Contracts Fax: 727-400-4472

Certificate Voucher Fax: 727-545-7538

CCR&R Provider Updates: 727-400-4419

Provider Portal Helpdesk: 727-400-4474

Provider Services Department: 727-400-4461

Provider Services Fax: 727-400-4472

Professional Development: 727-400-4431

Inclusion Warm Line: 727-545-7536

Complaint Line: 727-400-4495


Provider Name Reimbursement Staff Name Reimbursement Staff: Phone Number & Email
1 – BR, CA – CE, ALL CITY RECEREATION SITES Firouzeh Saffari 727-400-4448 or
BU – BY, CH, CO – KIDDIE Bre (Subrenia) Ferguson 727-400-4421 or
KINDERCARE SITES, ALL R CLUB SITES, & ALL YMCA SITES Melissa Russ and Rhonda Collier 727-400-4443,
PRI – Z, EXCLUDING YMCA SITES Marva Florence 727-400-4477 or
# – K Tanya Burbee, 727-400-4438
L – Z Karen Keene,727-400-4476
Reimbursement Supervisor Rhonda Collier 727-400-4475 or

Reimbursement Fax: 727-400-4472

Report Suspected Fraud: 727-400-4458 or report suspected fraud online here.

**Please note that all calls may be monitored or recorded.**


2536 Countryside Blvd Suite 500, Clearwater, FL 33763

Hours of Operation: M-F, 8:00am – 5:00pm

Processes and Procedures

A. Placements

I. General: 

  1. Appointment Phone Script and Process
  2. BG1-11 Outreach and Enrollment Process
  3. Placement 30-30 Plan
  4. Browsing
  5. Keying Placements
  6. Sib-Adds
  7. Interview Flow
  8. Terms and Conditions in the Family Portal Account

II. Waitlist:

III. CCAA Process:

B. Enrollments


I. Processing Redeterminations: 

II. Rejections for Redeterminations:

III. Other/General Redetermination Information:

D. Reestablishment Periods/Reviews

E. Transfers

F. Suspended Enrollments

G. Coalition Transfers

H. Social Security

I. SR Plus-Local Funding

Annual Report

Annual Report